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Consumers' FAQ's


What is Insurance?

Insurance is the business of a company or agent offering protection of ones person or property against damage, loss, death etc. The client agrees to pay a set sum in return for a guarantee they will be reimbursed within mutually agreed upon terms and circumstances.

Why purchase Mobile Storage Insurance?

Our insurance provides coverage against major disasters, such as Burglary, Vandalism, Wind, etc. This coverage will compensate for the replacement value of the damaged or lost item, less a one time per certificate deductible. Valuation or any other type of coverage available through a mobile storage company is limited in its scope. Generally, coverage is limited to a minimum of $2,500 and can not exceed $5,000 in total value and will only pay the depreciated value of the item or is not available at all.

What is the advantage in purchasing insurance from

When buying insurance from, you buy 'real' insurance. You will receive an actual Certificate of Insurance from a leading insurance company as proof of coverage, rather than a note or a line item on your storage unit rental agreement. Normally, valuation insurance is purchased from the vendor who provides you with the mobile storage service. We view this as a conflict of interest. By purchasing ‘real’ insurance coverage, you are obtaining the service of an independent, third party insurance company.

Does my mobile storage company provide coverage?

Very few mobile storage companies include full or even partial coverage in their rental fees. This coverage is limited to $2,500 to $5,000 in coverage and may not provide compensation for certain perils.

Does my homeowner’s policy provide coverage of my stored belongings?

It depends on the policy. Some insurance companies offer protection of your household items stored outside the home ("Other Location") with a maximum coverage of X% (usually 10%) of the total value of your goods. Many do not offer it at all. is the perfect solution to either provide full coverage or supplement your existing policy.

What is a deductable?

A deductible is a clause in an insurance policy which states that the insurer will pay that portion of a loss or damage remaining after the insured pays a stipulated amount.

When you purchase insurance from us, in the case of a claim, you are responsible for any loss up to the chosen deductible amount. The insurance company will compensate you, based on the Terms and Conditions, for any amount above your deductible.


Do I need an inventory of my items in storage?

Generally, there is no need to provide an inventory when you purchase insurance from However, we will need a list if you intend on insuring High Value items, Fine Arts or Antiques. Though rare, some insurance carriers may require a complete list of all stored and insured items.

How do I determine the value of my belongings?

If there is a need to provide a valued inventory, we suggest you base the value of the items on a purchase receipt, a published value (catalogue, etc.) or, in the case of High Value Items, Fine Arts or Antiques, on a recent appraisal. The Internet is also a good source when researching an items’ value.


How much will it cost?

Premiums vary depending upon the amount of items you wish to insure and the length of time the relocation or storage phase will take. Request a quick quote and find out how affordable can be!

How far in advance do I need to purchase Mobile Storage insurance?

You can purchase insurance any time during your transportation phase or storage lease period. However, to be fully insured, we suggest you purchase the insurance prior to storing your goods. Please note, insurance is purchased on a monthly basis, cannot be prorated and will not cover your belongings retroactively.

How is payment made?

Payment is submitted online. We accept most major credit cards: MasterCard, Visa, Discover, and American Express.

Can my request be denied?

The insurance company reserves the right to review each insurance application and deny coverage if they deem any inappropriate action has been taken by the insured, however this rarely happens. If you follow our instructions you can rest assured your mobile storage insurance application will be accepted and rendered valid.

Can I cancel my purchase later if I need to?

You can terminate you insurance at any time. However, please note that cancellation fees will apply if the coverage period is not satisfied.


Are there items that are excluded from coverage?

There are several items that cannot be covered under our insurance policy. For example: weapons, explosives, flammables, living things, etc. Please refer to the Terms and Conditions page for more clarification.

Can I insure my belongings based on sentimental value?

MS insurance does not provide coverage for the sentimental value of an item. For example, a wedding photo album will be covered for its commercial value only, not its sentimental value.

Are my items insured against mold and/or mildew?

Mold and Mildew damages are not covered under our insurance policy.

When does my coverage begin and end?

The coverage begins on your indicated transportation or storage start date. The coverage will end when you cancel the insurance, when the insurance expires for non renewal or non payment, when the storage facility’s rental lease expires or upon delivery of your items at your new destination.


How do I file a claim?

Filing a claim can be done online. Instructions for filing can be found on the claim form. Some of the information required to establish a claim is the effective storage start and end date, information pertaining to the mobile storage facility, the type of loss, etc.

How am I reimbursed after filing a claim?

Once the claim is received by the insurance carrier's claims department, you will be contacted within seven to ten working days. You may be required to provide additional information, such as copies of your signed mobile storage agreement. The claims adjuster will determine if it is necessary to have a professional inspection conducted to determine transit-related damage. Once all necessary reviews have taken place and a claim is approved payment will usually occur within 60 days.

How do I provide ‘proof of ownership’ of my lost or damaged items?

There are many forms of ‘proof of ownership’ that are acceptable: purchase receipts, appraisal notes, estimate or bid notes as well as photos taken of the specific insured item(s) while in your possession.

Do I need a photo of my damaged item in order to file a claim?

It is not required to take pictures of your insured items, but is recommended, as it will establish ‘proof of ownership’ and ‘proof of condition’ of the item(s).

Do I need a receipt to prove the value of an item?

You do not need to produce receipts in order to document the value of an item when you purchase your policy. However, in the case of a claim, ‘proof of value’ is required on all items listed on the claim. Acceptable ‘proof of value’ is either a purchase receipt or a certified appraisal.